Contact Us
SHOP POLICIES
What forms of payment do you accept?
We gladly accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments, all through PayPal.
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
How long does it take for Orders to arrive?
Royal Mail 1st Class is a Next Day Service however it can take between 2-3 working days. Only Orders received before 12.30pm will be sent out the same day.
What shipping method do you use?
Most Orders will be sent Via Royal Mail, However larger Orders may be sent Via Courier.
How much does shipping cost?
UK First Class FREE (NO MINIMUM SPEND)
UK First Class Signed For £1
UK Special Next Day £6.99 (EXCLUDING SATURDAY)
Do you ship internationally?
YES. We do ship Internationally.
P+P starts at £7.95 and increases by weight, you can check shipping costs before checking out.
*FREE INTERNATIONAL POSTAGE ON ORDERS OVER £100
Returns:
We have a no quibble returns policy because we know how important it is to you to ensure you get the right beads for your design. So, if the beads you buy aren’t to your liking for any reason, we’ll refund them for you without a fuss.
Simply ensure they’re unused and in the original packaging and return them to us with a copy of your invoice within 14 days. To ensure safe return, please ensure that you wrap them in bubble wrap carefully, in a manner that will keep them from harm and return them via your local post office.
Simply obtain a FREE Certificate of Posting from the Post Office as proof of posting. When we get the goods back in good condition, we’ll credit you and let you know.
On the rare occasion that you have received an incorrect item or an item you have received is faulty, please contact us as soon as possible and we will resolve the problem. Please note, we regret that we cannot cover return postage unless the goods are faulty or sent in error.
Still Need to get in touch, Please fill out the form below and we will respond within 24hrs.